Production Support Analyst

FIS

Mohali, Punjab

Full-time · On-site

Monitor and support FOS production applications to ensure high availability, stability, and performance. Investigate, troubleshoot, and resolve production incidents within agreed service levels. Perform root cause analysis and implement preventive measures to minimize recurring issues. Collaborate with development, infrastructure, database, and business teams to resolve complex production problems. Support application deployments, releases, and change activities in production environments. Monitor application health, batch jobs, interfaces, and critical business processes. Communicate incident status, impacts, and resolution updates to stakeholders and management. Create and maintain operational documentation, runbooks, and knowledge articles. Identify opportunities for automation and process improvements to enhance operational efficiency. Participate in on-call support and major incident management activities as required.

Skills: S SQL, Windows Servers, Linux, Snow, JIRA, MainFrame

Application deadline: Not specified